SAFI CLEANERS

Terms of Service

Safi Cleaners Terms & Conditions

By booking a service, you agree to be bound by these terms & conditions. If you do not agree with these terms, please do not proceed with booking our services.

Booking Confirmation

Booking a service online does not automatically guarantee your selected date and time. After submitting your request, you will be contacted by email or phone with a confirmation.

For credit card payments, a hold will be placed on your card 48 hours before the scheduled cleaning, and the payment will be charged after the service is completed.

Cancellation & Rescheduling Policy

We require at least 24 hours' notice for any cancellations or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide 24-hour notice, you will be charged a $100 cancellation fee. Clients can reschedule their cleaning up to 4 times with at least 24 hours' notice.

Cleaning Crew

Our service typically consists of solo cleaners. However, additional cleaners may be assigned based on the complexity or size of the job. We strive to maintain consistency by limiting the rotation of cleaners while ensuring all technicians receive proper cross-training.

All of our employees undergo thorough background checks and drug testing, ensuring a team of trusted professionals in your home.

Right to Refuse Service

We reserve the right to refuse or terminate service in the following situations:

  • Safety concerns (e.g., unsafe premises, weapons on site)
  • Uncomfortable or inappropriate situations
  • Severe clutter or disconnected utilities

Our cleaners also have the right to leave if they feel unsafe or if the home's condition is unsanitary. The cancellation fee will apply if the service is refused or terminated for these reasons.

Cleaning Day Preparation

To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, please let us know beforehand so we can adjust the cleaning fee accordingly.

Parking

Please provide convenient parking for our Service Providers. The parking fee will be charged to your card if no free parking is available. If parking is unavailable, the appointment will be considered canceled, and a $100 cancellation fee will apply.

Add-On Services (Available for an Extra Charge)

  • Interior Window Cleaning
  • Detailed Blinds Cleaning
  • Detailed Baseboard Cleaning
  • Handwashing Dishes
  • Cleaning Inside Kitchen Cabinets
  • Oven Cleaning
  • Refrigerator Cleaning
  •  
  • Garage Sweeping
  • Patio Furniture Dusting/Wiping

Pets

We love pets, but to ensure efficiency and safety, we ask that pets be confined to a separate area during the cleaning. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply.

Service Fees & Adjustments

Our prices are based on years of experience and are given as estimates. However, if the condition of your home requires extra time, we will contact you before proceeding with the additional work. If we cannot reach you, the cleaning team will leave, and you will be charged the cancellation fee.

We reserve the right to re-evaluate rates based on changes in your service frequency, home size, number of occupants, or major renovations. We will notify you if your cleaning time differs significantly from the original estimate.

Payments

Payments must be made on the day of service by Credit Card.

Refund Policy

All sales are final, and we do not offer refunds. We have built our business to provide our clients with the best possible service available. Still, we realize that we are human, and from time to time things will get missed. Should this happen, email or call us within 24 hours and we will rectify the problem free of charge.

Recurring Service Discount

Recurring discounts apply after the first cleaning. If you skip a scheduled cleaning, the frequency and price will be adjusted accordingly.

Rate Increases

Rates may be adjusted annually by no more than 8%. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions, may also prompt a rate adjustment.

Lockouts

If our cleaning team cannot access your home, every effort will be made to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and you will be charged the $100 late cancellation fee. To avoid this, you can provide a key or access code.

Alarm Systems

Please ensure your alarm is turned off or provide us with the code and instructions. If the code changes, notify us to avoid a lockout charge.

Use of Customer's Vacuum

If you request that we use your vacuum, we will not assume responsibility for any damage to the unit. If the vacuum is not in working order when we arrive, we will not be able to vacuum your floors.

Cleaning Supplies

We provide all necessary cleaning equipment and products. If you require using your products, we are not responsible for any damage from their use.

Items We Cannot Clean

We are unable to clean certain items or areas:

  • Mold removal (requires specialized treatment)
  • Hoarding situations
  • Areas containing bodily fluids, blood, or waste

Unreachable Areas & Heavy Items

For safety reasons, our cleaners cannot climb higher than a step stool or move items weighing more than 35 pounds. Please move any heavy items before our arrival if you want us to clean behind them.

Breakage/Damage & Loss Policy

While we take great care when cleaning your home, accidents can happen. We carry insurance for damage caused by our cleaners. However, we are not responsible for damage due to:

  • Normal wear and tear
  • Improper installation of items
  • Undisclosed fragile or valuable items (artwork, collectibles, heirlooms)

All damage claims and photographic evidence of the damage must be reported within 24 hours of the service. We will attempt to replace the item, but an identical replacement is not guaranteed.

Cleaners Arrival Window

We schedule our cleanings based on the most efficient route for our teams. While we strive to accommodate specific time requests, we cannot guarantee arrival times. Cleaning windows are typically between 8:00 am - 11:00 am and 11:00 am - 3:00 pm.

We will notify you via phone or text if we are running late.

Holidays

We do not provide cleaning services on the following holidays:

  • Independence Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
  • New Year's Day

Inclement Weather

We will close for business if weather conditions prevent local schools from opening.

Keys & Security

We ask clients to provide a keypad code, or a lockbox for key storage. Our cleaners will return the key to the lockbox after the service is complete. If a client leaves a door unlocked or places a key in an unsecured location, Safi Cleaners is not liable for any damages or theft.

Non-Solicitation of Employees

Clients agree not to solicit or hire any of our cleaning employees for direct work. We invest significant time and resources in training our staff, and poaching them violates this agreement.

Travel & Last-Minute Booking Fees

Additional fees may apply for services:

  • Outside our standard service area
  • Booked outside our regular service hours

Governing Law

These terms and conditions are governed by the laws of the State of Maryland.

© 2024 Safi Cleaners